Policies and FAQ

How can I purchase items from your website?

To purchase items from our website, simply browse our collection and click on the product you wish to buy. You will be guided through the checkout process, where you can provide your shipping and payment information securely.

What payment methods do you accept?

We accept a variety of payment methods, including major credit cards and other secure payment options. You can select your preferred payment method during the checkout process.

Can I return or exchange items if I'm not satisfied?

Yes, we want you to be delighted with your purchase and ensure it is a right fit for your home. If you're not satisfied with your order, please refer to our return policy below for more information.

Do you ship internationally?

Certainly! We ship world-wide.

Are the original paintings signed by the artist?

Absolutely! My original paintings are hand-signed, adding authenticity and value to each piece.

What is the quality of your art prints?

Our art prints are produced using high-quality printing techniques to faithfully capture the essence of my original artwork. We use archival-grade materials to ensure that your art prints remain vibrant and durable for years to come.

How can I contact your customer support team?

You can reach our customer support team through the Contact page on our website or reach out directly to me on my Instagram/Facebook. We're here to assist you with any questions, concerns, or assistance you may need.

Shipping Policy

  • Our products are carefully packaged and securely wrapped in bubble wrap. They will be shipped in carton boxes.
  • We are pleased to offer free domestic shipping to customers who live in Prince Edward Island, New Brunswick and Nova Scotia. Orders within these provinces will be processed promptly and delivered within 1-2 weeks.
  • For our international customers, we provide shipping options based on your location.
  • Please note that international customers are responsible for any customs duties or taxes imposed by their respective countries.
  • Once your order has been received, you will receive a confirmation email and another email with your tracking information once shipped. You can use this information to track the delivery status of your package.
  • We will primarily be shipping out products with Canada Post.

Return Policy

We want you to love your purchase from Olga Oresanya Art. If, for any reason, you're not completely satisfied with your order, you may return it within two weeks of the product's delivery date. To initiate a return, please contact our customer support team, who will guide you through the simple return process. Items must be in their original condition, with all tags and packaging intact. Once we receive your returned item and inspect it, we will process your refund promptly. Please note that return shipping fees may apply. Your satisfaction is our priority, and we are here to assist you with any questions or concerns.